Determining when email is the appropriate form of communication
Email is an effective method to communicate in a professional setting; however, it is important to determine whether email is the proper method in which to communicate:
Email is effective in the following instances:
Email is NOT effective when:
Who is your audience?
There are many different opinions regarding the form and content of emails, so always be aware of your audience’s expectations. Some people view email as a rapid form of communication; however, others consider email as a more convenient method to transmit a formal letter. You may send a message to your friend, such as:
Do u know where y’all r meeting?
That is fine for a friend, but obviously, you wouldn’t send such an email to your instructor, supervisor, or a business associate. Carefully consider the assumptions that a reader may make about a message. Making assumptions about your audience’s expectations increases the possibility that your message or its tone may be misinterpreted. To ensure that your message is received with its intended effect, ask yourself the following questions to help you consider your audience:
Remember that email is NEVER private, so carefully evaluate what you write in an email.