Email Etiquette

Strive for clarity and conciseness

• Briefly state your purpose for the email at the beginning
• Provide the reader with a context (when replying, include the original message)
• Use single-spaced block paragraphs to separate thoughts

Conclude by stating the desired outcome at the end of your message (ending your email with “I will follow this email up with a phone call” or “let’s discuss this further at our next meeting”)

• Could I better communicate this information with a letter, phone call, or face-to-face meeting?
• Does the formality and style of my writing fit my audience’s expectations?
• What is my purpose for sending this email?
• Have I used correct grammar and punctuation?
• Have I separated my thoughts into paragraphs?
• Have I clearly identified myself?
• Will the receiver be able to open and read any attachments?

Additional Tips

Consider the message you wish to convey before sending by organizing your thoughts. Avoid sending emails in haste. Prior to sending, determine the purpose and expected outcome of an email. Always consider your purpose and your audience.